Refund and Warranty Policy

Last Updated: 2/15/2025

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1. Service-Based Work

Due to the nature of our business, refunds are generally not offered once a service has been rendered. However, we strive to ensure customer satisfaction and will work with you to address any issues.

 

2. Deposits and Cancellations

• Deposits are required for certain projects and are non-refundable unless canceled within 14 days of booking.

• Cancellations made less than 3 days before service may incur a fee.

 

3. Defective or Incomplete Work

If work is found to be incomplete or defective, we will offer corrections at no additional cost within a reasonable timeframe. 

 

4. Warranty

NEON Systems stands behind the quality of our installations. Any device that is defective upon arrival or develops a fault after installation is covered under the manufacturer’s warranty for that specific part. If a device becomes defective after installation due to poor workmanship, NEON Systems will cover all costs associated with correcting the issue.

 

4. Contact for Refund or Warranty Requests

For concerns or disputes, contact us at:
📧 info@neon-systems.com
📞 (608)473-4766